TruescribePro Platform and Data Privacy
Effective Date: March 23,2025
TruescribePro (“we”, “us”, or “our”) provides AI-powered transcription services to users (hereafter “users”, “you”, or “your”) under both pay-as-you-go and subscription-based (SaaS) options. We respect your privacy and are committed to protecting the confidentiality, security, and integrity of your content. This Privacy Policy outlines how we collect, use, store, and protect your data, as well as our liability limitations regarding your content.
By using our services, users agree to the terms outlined in this Privacy Policy. Please read it carefully.
1. Data Collection
We may collect the following types of data from you:
Usage Data: Includes information about how users use our services, such as the frequency of use, types of content processed, and system interactions (e.g., IP address, device type, browser version).
Personal Information: Includes user name, email address, billing information, and other information you provide when creating an account or making payments.
Content Data: The audio, video, or other content you upload for transcription.
2. Use of Data
We collect and use your data for the following purposes:
To ensure security: Protecting the integrity of our platform, preventing fraud, and ensuring that our services are used in compliance with our terms and policies.
To provide transcription services: Transcribing your uploaded content accurately and efficiently.
To improve service functionality: Analyzing usage data to enhance service quality, including the accuracy and speed of our AI-powered transcription services.
To communicate with you: Providing customer support, responding to inquiries, sending service updates, billing information, and other communications related to your user account.
3. Data Storage and Retention
Content Storage: Uploaded content is stored securely using encryption to protect against unauthorized access. Content will only be stored for as long as necessary for the purpose of processing and delivering the transcription service.
Retention Period: After the transcription is completed, user content will be retained for a period up to 90 days, unless you request its deletion prior to this date. Once deleted, content will be permanently removed from our systems.
Backup and Security: We implement industry-standard security measures, including encryption, to safeguard user data. However, we cannot guarantee absolute security, and we are not liable for data breaches resulting from third-party actions.
4. Data Sharing and Disclosure
We will not sell or rent your personal or content data to third parties. We may share your data in the following circumstances:
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring party as part of the transaction.
Service Providers: We may share your data with trusted third-party service providers who help us deliver and improve our services (e.g., payment processors, hosting providers).
Legal Compliance: If required by law, we may disclose your data to comply with legal processes, regulatory requirements, or in response to government requests.
5. User Responsibilities
Users are responsible for ensuring that the content you upload does not violate any laws or third-party rights. This includes, but is not limited to:
Copyright Compliance: You represent that you have the necessary rights to use and upload the content you provide for transcription. We are not responsible for any infringement of intellectual property rights caused by your uploaded content.
No Confidential or Sensitive Information: We recommend that you avoid uploading confidential, sensitive, or proprietary information unless necessary for the transcription service.
6. Limitation of Liability
Service Limitations: Our AI-powered transcription services are provided “as is.” While we strive to ensure high-quality transcription, we do not guarantee the accuracy or completeness of transcriptions. You acknowledge that errors may occur, and we are not liable for any losses, damages, or inconvenience arising from incorrect transcriptions.
Indirect Damages: We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to loss of data, business interruption, or loss of profits.
Content Liability: We are not responsible for the content you upload for transcription, nor for any legal or financial consequences arising from the use of that content. You agree to indemnify us against any claims, damages, or losses resulting from the content you provide.
7. User Rights
You have the following rights regarding your data:
Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the emails.
Access: You may request access to your personal and content data stored by us.
Correction: You may request corrections to your personal data if it is inaccurate or incomplete.
Deletion: You may request the deletion of your personal or content data, subject to our retention policy.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
8. Third-party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any external websites before sharing any personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to periodically review this Privacy Policy to stay informed about how we protect your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Mailing Address: [Insert Mailing Address]
By using our services, you agree to the terms of this Privacy Policy.
This privacy policy outlines the critical aspects of data protection and liability limitations for an AI-powered transcription service. Ensure that it is tailored to fit specific legal requirements applicable to your service’s operations, and seek legal advice if necessary to ensure compliance with local privacy laws (e.g., GDPR, CCPA).